FAQ
Frequently Asked Questions
General Questions
Why would I use AIO Exchange over a regular exchange?
AIO Exchange offers the best price out of 18+ exchanges (both centralized and decentralized) and other aggregators, allowing you to save on every trade. AIO Exchange particularly stands out when it comes to placing orders on smaller cryptocurrencies, using large order sizes, and during high volatility—conditions often associated with significant price differences across exchanges.
What are AIO Exchange Advanced Accounts and should I use them?
Advanced Exchange Accounts are designed for experienced and high-frequency traders who need to maintain funds across multiple exchanges or trade futures/derivatives. Most users can benefit from AIO Exchange Best Price Orders and AIO Exchange Instant Orders. Learn more here.
Which exchanges are included under my AIO account?
AIO Exchange connects to more than 18 direct sources, including centralized exchanges, decentralized exchanges, and decentralized aggregators, indirectly offering access to hundreds of sources. The current list includes: Binance, Bitfinex, Bitmart, Bitstamp, Bittrex, Coinbase, Crypto.com, Deribit, Gate.io, Huobi, Kraken, Kucoin, OKX, Uniswap, and more. For an up-to-date list, visit aio.exchange/connectedexchanges.
Where can I open an account from geographically?
Accounts from the US and Canada are not permitted. A complete list of restricted countries and any special requirements can be viewed during the account sign-up process.
Is my cryptocurrency safe on AIO Exchange?
Yes, AIO Exchange ensures the safety of your cryptocurrency by storing all funds (excluding advanced accounts) off exchanges in pooled wallets, utilizing strong encryption for both wallets and private keys. The exchange only uses these wallets for the deposit, trade, and withdrawal process, maintaining full self-control. AIO Exchange also operates dedicated infrastructure to facilitate swift withdrawals, allowing users to withdraw assets within minutes.
What customer support options does AIO Exchange offer?
Support can be accessed through the aio.exchange/contact page.
Can I use AIO Exchange on mobile devices?
Currently, mobile access is not fully optimized, but you can still view positions and make trades.
What are the supported cryptocurrencies on AIO Exchange?
AIO Exchange supports over 5,000 assets across multiple chains. The exchange only lists tokens vetted by centralized exchanges and excludes tokens available solely on decentralized exchanges as a safety measure to protect users from scams and honeypots.
What are the benefits of using AIO Exchange for institutional investors?
Institutional investors can benefit from AIO Exchange's advanced exchange management system, market-making tools, and the ability to plug in their own API keys to manage their own collateral.
Account Management
What are the KYC requirements for opening an account?
KYC requirements vary depending on the jurisdiction. AIO Exchange offers various account tier statuses, which determine how much you can trade and withdraw. You will see the limits when signing up for an account.
How do I withdraw funds from AIO Exchange?
You can withdraw funds from the Asset/Wallet Page of AIO Exchange at aio.exchange/assets. AIO Exchange offers a wide variety of withdrawal methods.
How long does it take to process a withdrawal?
Withdrawal times depend on the blockchain network, but AIO Exchange hosts dedicated infrastructure and utilizes its fast engine to achieve top-of-the-line processing speeds.
How do I set up two-factor authentication (2FA) on my account?
AIO Exchange recommends using email or phone for 2FA, as Google Authenticator has shown risks due to its backup system.
What happens if I forget my account password?
If you forget your password, click the "Forgot Password" link upon logging in, and AIO Exchange will verify your account through 2FA.
Can I link my bank account to AIO Exchange for fiat transactions?
AIO Exchange has partnered with Rampnalysis, a FIAT on-ramp aggregator, to provide comprehensive support for all fiat currencies under one platform. Users can link multiple payment methods and benefit from features like price comparisons across on-ramps, network and asset coverage comparisons, and global and local payment methods.
Trading & Orders
Do you offer futures and margin trading?
AIO Exchange will offer futures and margin trading soon via advanced exchange accounts. Visit the roadmap for more information on our plans and progress.
Do I have to maintain collateral across multiple exchanges if I want to arbitrage?
No, with AIO Exchange, you don’t need to maintain collateral across multiple exchanges. AIO Exchange offers instant and best execution options, allowing you to either exchange funds instantly across both exchanges (with an instant fee) or deposit, trade, and withdraw to both exchanges with just one click using the best price order option.
Are there any trading limits on AIO Exchange?
Yes, trading limits vary by account type and KYC status.
Does AIO Exchange support API integration for automated trading?
Yes, AIO Exchange offers comprehensive API integration. The API provides connectivity to data from over 16 different exchanges and supports aggregated and batch calls, allowing users to query data simultaneously from multiple sources. The API includes over 140 different calls and endpoints, with more publicly available as AIO Exchange progresses through its alpha and beta testing phases. The API supports both WebSocket and HTTP protocols. For more details, visit the AIO Exchange API documentation.
Fees & Charges
How much fees does AIO Exchange charge?
AIO Exchange charges competitive fees, which vary depending on the trading volume and specific actions taken on the platform.
Are there any hidden fees I should be aware of?
AIO Exchange charges a withdrawal fee, which can be viewed on the assets page. There are no hidden fees beyond the standard trading and withdrawal fees.
Security
What are the security measures AIO Exchange has in place?
AIO Exchange utilizes strong encryption for wallets and private keys, operates pooled wallets for enhanced security, and maintains full control over user assets during the deposit, trade, and withdrawal process. Additionally, the exchange uses dedicated infrastructure for fast withdrawals.
Is my cryptocurrency safe on AIO Exchange?
Yes, AIO Exchange employs multiple layers of security, including encryption, secure private key management, and dedicated infrastructure to ensure the safety of your cryptocurrency.
Referral & Promotions
Is there a referral program, and how does it work?
For information on the referral program, please contact us directly via the contact page.